{"id":19,"date":"2026-07-12T15:41:20","date_gmt":"2026-07-12T15:41:20","guid":{"rendered":"https:\/\/gloravo.com\/?page_id=19"},"modified":"2026-07-13T01:06:45","modified_gmt":"2026-07-13T01:06:45","slug":"refund-returns-2","status":"publish","type":"page","link":"https:\/\/gloravo.com\/?page_id=19","title":{"rendered":"Shipping, Returns &#038; Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text]\n<p class=\"wp-block-wd-paragraph wd-777eb217\"><strong>Effective Date:<\/strong> July 12, 2026<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-59a77f41\">At <strong>GLORAVO LLC<\/strong>, we are committed to providing a smooth and transparent shopping experience. This Shipping, Returns &amp; Refund Policy explains how we process orders, handle deliveries, returns, exchanges, and refunds.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-2bdf2a9d\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-b086be27\">Order Processing<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-554a34aa\">Orders are typically processed within <strong>1\u20133 business days<\/strong> after payment is successfully received.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ee3d478d\">Processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f3dea1b7\">Business days do not include weekends or U.S. federal holidays.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-196d688d\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-457f507e\">Shipping Times<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-576415c9\">Estimated delivery times are displayed during checkout.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2e8e0693\">Please note that shipping estimates are not guaranteed and may vary due to:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Carrier delays<\/li>\n\n\n\n \t<li>Weather conditions<\/li>\n\n\n\n \t<li>Customs inspections<\/li>\n\n\n\n \t<li>Supply chain disruptions<\/li>\n\n\n\n \t<li>Other events outside our reasonable control<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-45ab529c\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-2f2e3647\">Order Tracking<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9ac223e6\">Once your order has shipped, you&#8217;ll receive a confirmation email with tracking information (when available).<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-debfc643\">Please allow carriers up to 48 hours to activate tracking information.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-486aaaff\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-ce11871b\">Incorrect Shipping Address<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a108c157\">Customers are responsible for providing an accurate shipping address.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-70ac3808\">If an incorrect address is entered, please contact us immediately.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e7dc1eab\">Once an order has been shipped, we may not be able to modify the shipping address.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-df6a9bee\">Additional shipping charges may apply if a package must be re-shipped.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-af331371\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-4c6ba4aa\">Lost Packages<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-40f67f9c\">If your package appears lost:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Contact us within <strong>7 days<\/strong> after the expected delivery date.<\/li>\n\n\n\n \t<li>We&#8217;ll work with the shipping carrier to investigate.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5cf5e22d\">If the carrier confirms the package was lost in transit, we&#8217;ll provide either:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>A replacement, or<\/li>\n\n\n\n \t<li>A full refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7a5d619c\">at our discretion.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-23b47fbb\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-3bd3f83e\">Damaged, Incorrect, or Missing Items<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fddb9c75\">If your order arrives:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Damaged<\/li>\n\n\n\n \t<li>Defective<\/li>\n\n\n\n \t<li>Incorrect<\/li>\n\n\n\n \t<li>Missing items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-588c9c8e\">You <strong>must contact us within 5 calendar days<\/strong> of delivery.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c3508a0a\">Please include:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Order Number<\/li>\n\n\n\n \t<li>Photos of the product<\/li>\n\n\n\n \t<li>Photos of the shipping box<\/li>\n\n\n\n \t<li>Photos of the shipping label<\/li>\n\n\n\n \t<li>A short video if requested<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e9fa1a03\">Claims submitted after the 5-day period may not qualify for replacement or refund unless required by applicable law.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-3fd06988\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-7c19fdb5\">30-Day Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-565d8f2c\">Most eligible products may be returned within <strong>30 days<\/strong> of delivery.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cdc0d8d2\">To qualify for a return, products must:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Be unused<\/li>\n\n\n\n \t<li>Be in original condition<\/li>\n\n\n\n \t<li>Include original packaging<\/li>\n\n\n\n \t<li>Include all accessories<\/li>\n\n\n\n \t<li>Not show signs of misuse or damage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a19f806c\">Returns sent without prior authorization may be refused.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-06e91203\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-747c3e0f\">Items That Cannot Be Returned<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e68fa72c\">For health, hygiene, or safety reasons, we cannot accept returns for:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Opened pet food<\/li>\n\n\n\n \t<li>Opened treats<\/li>\n\n\n\n \t<li>Opened supplements<\/li>\n\n\n\n \t<li>Personalized items<\/li>\n\n\n\n \t<li>Gift cards<\/li>\n\n\n\n \t<li>Clearance or final sale items<\/li>\n\n\n\n \t<li>Products marked as non-returnable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ece3e1d7\">unless they arrive damaged or defective.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-d890c3b2\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-477b8bdc\">Return Authorization (RMA)<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3ed97cba\">Before returning any product, customers must contact GLORAVO to obtain return instructions.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-df71cacd\">Returns sent without authorization may not be accepted.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-26334c47\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-0ce1a311\">Return Shipping Costs<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-54213606\">If the return is due to:<\/p>\n\n\n\n\n<h3 class=\"wp-block-wd-title title wd-81c314d7\">Our Error<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5dcb73ff\">Examples:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Wrong item shipped<\/li>\n\n\n\n \t<li>Defective product<\/li>\n\n\n\n \t<li>Shipping damage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2ae80aba\">GLORAVO will cover eligible return shipping costs.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-9f6c5b40\"><\/div>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-1a655e0b\">Customer Preference<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-da75eaf3\">Examples:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Ordered by mistake<\/li>\n\n\n\n \t<li>No longer needed<\/li>\n\n\n\n \t<li>Changed mind<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-48e5d9ec\">The customer is responsible for return shipping costs.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0da95bb1\">Original shipping fees are generally non-refundable.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-fb279196\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-bb7d6c25\">Refunds<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d31caa41\">Once your returned item is received and inspected, we&#8217;ll notify you regarding approval.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e249cf83\">If approved, refunds will be issued to the original payment method.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2412cc20\">Please allow <strong>5\u201310 business days<\/strong> for your financial institution to process the refund.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-85f16c1a\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-e01037db\">Exchanges<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-66df4f1b\">If an eligible item arrives damaged or defective, we may offer:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Replacement<\/li>\n\n\n\n \t<li>Exchange<\/li>\n\n\n\n \t<li>Refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0d468d80\">depending on product availability.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-65613e31\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-b59a59c2\">Refused Deliveries<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7779f493\">If a shipment is refused without prior authorization, any return shipping costs or carrier fees may be deducted from the refund where permitted by law.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-324744ba\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-78013509\">Order Cancellations<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d3cee09e\">Orders may be cancelled only before they have entered processing or shipment.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2d6dbee0\">Once an order has been processed or shipped, cancellation may no longer be possible.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-e6d34d7d\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-4c0e1ee4\">Fraud Prevention<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aedb3bd6\">To protect both our customers and our business, GLORAVO reserves the right to request additional information when investigating:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n \t<li>Damaged item claims<\/li>\n\n\n\n \t<li>Missing item claims<\/li>\n\n\n\n \t<li>Refund requests<\/li>\n\n\n\n \t<li>Chargebacks<\/li>\n\n\n\n \t<li>Suspicious return activity<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aa53dfbb\">Providing false or misleading information may result in denial of future purchases or claims.<\/p>\n\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-7de62e86\"><\/div>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-870834db\">Chargebacks<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-98a58d6e\">If you experience any issue with your order, please contact us before initiating a payment dispute.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2fe09763\">We are committed to resolving concerns quickly and fairly.<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ea44516c\">Fraudulent or abusive chargebacks may result in account restrictions or refusal of future service where permitted by applicable law.<\/p>\n\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0759de47\">Delivery Delays<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-73fc7b71\">GLORAVO is not responsible for shipping delays caused by weather, customs inspections, carrier disruptions, labor strikes, or other events beyond our reasonable control.<\/p>\n\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e1194cf8\">Package Security<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-13a85e4c\">Once a package has been marked as delivered by the shipping carrier, customers are responsible for securing the package from theft or loss. If you believe your package was stolen after delivery, we recommend contacting the shipping carrier and your local authorities. We will gladly assist with available carrier documentation.<\/p>\n\n\n\n\n<h2 class=\"wp-block-wd-title title wd-217f6b17\">Bulk &amp; Commercial Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-213f3394\">Orders placed for resale, commercial use, or in unusually large quantities may not be eligible for standard return or refund policies unless otherwise agreed in writing.<\/p>\n\n\n\n\n<h1 class=\"wp-block-wd-title title wd-c1eb7e4a\">Contact Us<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-79f1765d\">If you have questions regarding shipping, returns, or refunds, please contact:<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-eb5e4716\"><strong>GLORAVO LLC<\/strong><\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f9f782fe\">30 N Gould St, Ste N<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5a75636c\">Sheridan, WY 82801<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fec42e9e\">United States<\/p>\n\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9a49caf0\">Email: <a>support@gloravo.com<\/a><\/p>\n\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gloravo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19"}],"version-history":[{"count":2,"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":1022,"href":"https:\/\/gloravo.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions\/1022"}],"wp:attachment":[{"href":"https:\/\/gloravo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}