Effective Date: July 12, 2026

At GLORAVO LLC, we are committed to providing a smooth and transparent shopping experience. This Shipping, Returns & Refund Policy explains how we process orders, handle deliveries, returns, exchanges, and refunds.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.

Business days do not include weekends or U.S. federal holidays.

Shipping Times

Estimated delivery times are displayed during checkout.

Please note that shipping estimates are not guaranteed and may vary due to:

Carrier delays
Weather conditions
Customs inspections
Supply chain disruptions
Other events outside our reasonable control

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking information (when available).

Please allow carriers up to 48 hours to activate tracking information.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us immediately.

Once an order has been shipped, we may not be able to modify the shipping address.

Additional shipping charges may apply if a package must be re-shipped.

Lost Packages

If your package appears lost:

Contact us within 7 days after the expected delivery date.
We’ll work with the shipping carrier to investigate.

If the carrier confirms the package was lost in transit, we’ll provide either:

A replacement, or
A full refund

at our discretion.

Damaged, Incorrect, or Missing Items

If your order arrives:

Damaged
Defective
Incorrect
Missing items

You must contact us within 5 calendar days of delivery.

Please include:

Order Number
Photos of the product
Photos of the shipping box
Photos of the shipping label
A short video if requested

Claims submitted after the 5-day period may not qualify for replacement or refund unless required by applicable law.

30-Day Return Policy

Most eligible products may be returned within 30 days of delivery.

To qualify for a return, products must:

Be unused
Be in original condition
Include original packaging
Include all accessories
Not show signs of misuse or damage

Returns sent without prior authorization may be refused.

Items That Cannot Be Returned

For health, hygiene, or safety reasons, we cannot accept returns for:

Opened pet food
Opened treats
Opened supplements
Personalized items
Gift cards
Clearance or final sale items
Products marked as non-returnable

unless they arrive damaged or defective.

Return Authorization (RMA)

Before returning any product, customers must contact GLORAVO to obtain return instructions.

Returns sent without authorization may not be accepted.

Return Shipping Costs

If the return is due to:

Our Error

Examples:

Wrong item shipped
Defective product
Shipping damage

GLORAVO will cover eligible return shipping costs.

Customer Preference

Examples:

Ordered by mistake
No longer needed
Changed mind

The customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

Refunds

Once your returned item is received and inspected, we’ll notify you regarding approval.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

If an eligible item arrives damaged or defective, we may offer:

Replacement
Exchange
Refund

depending on product availability.

Refused Deliveries

If a shipment is refused without prior authorization, any return shipping costs or carrier fees may be deducted from the refund where permitted by law.

Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Fraud Prevention

To protect both our customers and our business, GLORAVO reserves the right to request additional information when investigating:

Damaged item claims
Missing item claims
Refund requests
Chargebacks
Suspicious return activity

Providing false or misleading information may result in denial of future purchases or claims.

Chargebacks

If you experience any issue with your order, please contact us before initiating a payment dispute.

We are committed to resolving concerns quickly and fairly.

Fraudulent or abusive chargebacks may result in account restrictions or refusal of future service where permitted by applicable law.

Delivery Delays

GLORAVO is not responsible for shipping delays caused by weather, customs inspections, carrier disruptions, labor strikes, or other events beyond our reasonable control.

Package Security

Once a package has been marked as delivered by the shipping carrier, customers are responsible for securing the package from theft or loss. If you believe your package was stolen after delivery, we recommend contacting the shipping carrier and your local authorities. We will gladly assist with available carrier documentation.

Bulk & Commercial Orders

Orders placed for resale, commercial use, or in unusually large quantities may not be eligible for standard return or refund policies unless otherwise agreed in writing.